Tuition payment​

• Needs:

• • Information about tuition fees
• • Tuition fee payments
• • Payment-related issues

• Contacts: Chouaieb Bouagga and Imen Boussif

• Email: chouaieb.bouagga@horizon-tech.tn | imen.boussif@horizon-tech.tn

• Mattermost Channel: Direct contact

Academic tracking ​

• Needs:

• • Class schedules, make-up sessions
  • Daily monitoring of teacher absences

• Contact:  Radhia Oueslati

• Email: radhia.oueslati@horizon-tech.tn

• Mattermost Channel: Dedicated channel for each class

Certificates, Official Documents & Residence Permit File  ​

• Needs:

• • Certificate of enrollment
  • Payment certificate (for international students)
  • Transcripts
  • Certificate of completion
  • Diplomas
  • Administrative file for internships
  • Residence permit application file

• Contact:   Ines Rouached and Mayssa Sfari

• Email: ines.rouached@horizon-tech.tn | mayssa.sfari@horizon-tech.tn

• Mattermost Channel: Direct contact

Academic Calendars & Exams ​

• Needs:

• • Academic calendar
  • Exam schedules
  • Thesis defense schedules
  • Management of absences and exclusions
  • Module coefficients and GPA calculation
  • Request for double grading

• Contact:  Ines Rouached

• Email: ines.rouached@horizon-tech.tn

• Mattermost Channel: Direct contact

Student Life & Activities  ​

• Needs:

• • Organization of events
  • Joining student clubs
  • Creating new clubs
  • Complaints regarding campus living conditions

• Contacts:  Ibtihel Ben Kahla and Amira Chaieb

• Email: amira.chaieb@horizon-tech.tn | ibtihel.ben.kahla@horizon-tech.tn

• Mattermost Channel: Events

IT & Technical Support  ​

• Needs:

• • Access to online platforms
  • Technical issues with digital tools (Mattermost, Moodle)

• Contact: Mahdi Ben Nasr

• Email: mahdi.benasser@horizon-tech.tn

• Mattermost Channel: Direct contact

Campus Facilities  ​

• Needs:

• • Technical issues
  • Maintenance and space management
  • Safety and security
  • Access to restricted areas (specific requests)

• Contact:  Hazem Krifa

• Email: hazem.krifa@horizon-tech.tn

• Mattermost Channel: Direct contact

Lost & Found / General Requests   ​

• Contact: Ameni Jomni

• Email:  ameni.jomni@horizon-tech.tn

• Mattermost Channel: Direct contact